Why TQM Fails And What to Do About It
Type
Book
Authors
ISBN 10
0786301406
ISBN 13
9780786301409
Category
Unknown
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Publication Year
1994
Publisher
Pages
250
Description
The "quality revolution" has prompted companies to invest heavily in quality improvement: hiring consultants, retraining workforces and overhauling systems. Many managers, however, have not seen the expected results. This book reveals root causes for the collapse and failures of total quality and offers practical advice to correct and prevent them. - from Amzon
Number of Copies
11
