Crowning the Customer: How to Become Customer-Driven
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Type
Book
Authors
ISBN 10
0862782422
ISBN 13
9780862782429
Category
Unknown
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Publication Year
1990
Publisher
Pages
160
Description
How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. He explains: The 'Boomerang Principle' (bringing the customer back)How to get the feel of the market placeHow to listen effectively to the customerCustomer panelsWhy you should increase the number of complaintsHow to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students. - from Amzon
Number of Copies
1
Library | Accession‎ No | Call No | Copy No | Edition | Location | Availability |
---|---|---|---|---|---|---|
Main | 1029 | 1 | Yes |