Customer Service For Dummies (For Dummies (Computer/Tech))

Type

Book

Authors

Karen Leland

Keith Bailey

ISBN 10

0764552090

ISBN 13

9780764552090

Tags

Total Quality Management, Customer Relations, Human Resources & Personnel Management, Human Resources

Description

Featuring case studies, scripts and the best and worst service scenarios, this guide offers strategies for providing excellent customer service. It also covers such service issues as Internet service, situations and solutions, as well as sending appropriate emails. - from Amzon

Number of Copies